Delivery Information
Standard next-working-day delivery
Extended delivery: 2–3 working days
Free UK mainland delivery on £150 or more
Otherwise £6.95 UK mainland delivery
Delivery, designed to be simple
At SW1, UK mainland delivery is designed to be simple. Eligible in-stock orders can receive next-working-day delivery, while products requiring additional preparation are given a clear extended delivery time before checkout.
01 UK Mainland Delivery
Next-working-day delivery for eligible in-stock products
Place an eligible in-stock UK mainland order before 12:00 noon and we will prepare it for next-working-day delivery. Orders placed after the cut-off will normally be processed on the following working day.
Product availability and the applicable delivery timing will be shown on the product page and confirmed again at checkout.
02 Extended Delivery
2–3 working days for products needing additional preparation
Some products require more time to prepare for delivery. This may apply to prepared, large or fragile items that need additional handling before they leave us.
These products are normally delivered within 2–3 working days. Any extended timing will be shown clearly on the product page or at checkout, so there are no surprises after you order.
03 Delivery Charges
One clear UK mainland delivery charge
Free UK mainland delivery is automatically applied to eligible orders of £150 or more.
A £6.95 UK mainland delivery charge applies to eligible orders under £150.
The final charge is shown before payment and reflects the products and delivery address in your basket.
04 Lead Times
Availability is shown before you order
Where available, each product page shows its current stock position or expected lead time. The timing displayed at checkout takes account of the products in your basket and should be treated as the clearest indication for your order.
For orders containing products with different lead times, the overall delivery date may be based on the item requiring the longest preparation time.
05 Split Deliveries
Your order may arrive in more than one delivery
We aim to deliver orders together wherever practical. Products held in different locations, requiring different preparation, or carrying different lead times may be dispatched separately so that ready items are not unnecessarily delayed.
Where an order is split, your dispatch communications will identify which products are included in each delivery.
06 Tracking
We will confirm when your order is on its way
Once your order has been dispatched, we will send a confirmation using the contact details supplied at checkout. Where carrier tracking is available, the relevant tracking information will be included.
Please check that your email address, telephone number and delivery address are accurate before placing your order.
07 Delivery Area
UK Mainland Delivery
The headline timings and charges on this page apply to eligible UK mainland orders. Certain postcodes, remote locations or products requiring specialist handling may carry a different delivery option or charge.
Any variation available through the website will be shown at checkout. For an address or project with unusual access requirements, please contact us before ordering.
08 Unexpected Delays
We will keep you informed
Occasionally, delivery may be affected by carrier disruption, severe weather, access restrictions or an unexpected stock issue. Where we become aware of a material delay, we will contact you using the details supplied with your order.
Delivery dates are estimates until dispatch is confirmed, but we will always work to resolve any issue as quickly and clearly as possible.